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Operations Supervisor (Front Desk & Restaurant) - Courtyard (180032IQ)

11/5/2018 11:33:19 AM
Company:   Courtyard Oakland Emeryville
Location:   San Francisco
Employee Type:   Full-Time   (Employee)
Compensation:   doe

Here&#8217;s To Your Journey with Courtyard<br><br>


The Courtyard Oakland Emeryville located at 5555 Shellmound Street, Emeryville, CA 94608 is currently hiring a Operations Supervisor (Front Desk & Restaurant) $19-$26/hr based on selected benefits.<br><br>

Responsibilities include: Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Retail Shop) are scanned and charged to room. In addition to front desk responsibilities the Operations Supervisor assists in the operation of our bistro restaurant, this includes ordering, stocking, serving, cleaning and cooking as needed.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Other locations: Berkeley, California; Richmond, California
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